Speak by phone
Call the published office number and say that you want to give feedback or discuss a complaint.
Call 08 7078 5715Your experience deserves a clear way to be heard.
Feedback can begin with a short phone or email conversation. This page does not collect complaint details while the handling and privacy process is being confirmed.
Start in the way that feels most accessible.
You can ask for communication support or an alternate way to provide feedback when you make contact.
Begin by email
Ask for the current feedback pathway before including sensitive or detailed personal information.
enquiries@simarutruecare.com.auYou can raise a concern outside Simaru True Care.
No complaint is lodged by this page, and it does not create an acknowledgement or reference number.
- NDIS Quality and Safeguards Commission — concerns about NDIS supports or services.
- South Australian Health and Community Services Complaints Commissioner — health or community-service complaints where that pathway applies.
Communication help
You can ask for another format or communication support. The National Relay Service supports phone access, and TIS National provides interpreting assistance.
Ask what happens after you make contact.
- Who will receive and respond to the feedback?
- What communication support or alternate format is available?
- How should sensitive details be shared and stored?
- What escalation pathway applies if the matter is not resolved?
Looking for a different pathway?
Use the contact guide for support, referral, or general questions.