Prepare a referral
See what a referral asks for — consent and authority, support goals, and safe contact preferences — before you start.
Prepare a referralGet in touch with Simaru True Care.
Use the published phone number or email address, or choose the pathway that matches what you want to do. This page does not collect or send any information.
Contact directly
Reach the team by phone or email.
Service availability and suitability should be confirmed directly. Keep anything you send through this site general — diagnoses, medication, plan numbers, incidents, and other personal or clinical details belong in a direct conversation, once the recipient and the channel are confirmed with you.
Communication help
You can ask for another format or communication support. The National Relay Service supports phone access, and TIS National provides interpreting assistance.
Choose the pathway that matches your question.
Each one is a page on this site. Nothing is submitted from here.
Feedback and complaints
Find the direct pathway for feedback or a complaint, and the independent options outside Simaru True Care.
Feedback and complaintsExplore support areas
Read the six support areas to work out what you want to ask about before you call or email.
Explore support areas